Privacy Policy


Privacy Policy for One Umbrella

Effective Date: February 1st, 2023

  1. Overview

One Umbrella ("we," "us," or "our") values your privacy and is committed to protecting it. This Privacy Policy ("Policy") outlines how we collect, use, and handle your personal information when you visit our website at www.oneumbrella.io or use our services ("Platform"). Please read this Policy carefully to understand our practices and procedures regarding your personal information. By accessing or using the Platform, you agree to the terms of this Policy.

We may update this Policy from time to time at our discretion. Any changes will be effective upon posting the revised Policy on our website. We encourage you to review this Policy periodically for updates.

  1. Information We Collect and How We Collect It

We collect two types of information when you interact with our Platform: Personal Information and Non-Personal Information (collectively "Information").

"Personal Information" refers to data that can identify you personally, such as your name, email address, contact information, job title, and telephone number.

"Non-Personal Information" refers to data that does not specifically identify you. When you visit our Platform without providing any personal details, we may collect and store information about your visit that does not personally identify you.

We collect Information in the following ways:

2.1. Information You Provide to Us:

We collect Personal Information directly from you when you provide it to us. For example, when you create an account, subscribe to a newsletter, make a purchase, request information, or contact us, we may ask for your name, contact details, billing and shipping information, and other relevant details necessary to fulfill your request. If you provide Personal Information about other individuals, you are responsible for obtaining their consent and ensuring our use of their information aligns with this Policy.

2.2. Information From Third Parties:

We may obtain information about you from third parties, such as corporate enterprises, advertising and marketing companies, data vendors, social media platforms, research partners, and other partners or service providers. We ensure that the information received from these parties is collected with your consent or in compliance with applicable laws. We may also combine Personal Information received from multiple sources.

2.3. Information Collected Automatically:

When you interact with our Platform, we collect information automatically. This includes data about your usage patterns, preferences, IP address, device information, and other technical data. We may use technologies like cookies and pixel tags to collect this information. For more details on our use of cookies and how you can manage them, please refer to our separate Cookies Policy.

  1. How We Use Your Personal Information

We use the Personal Information we collect for the following purposes:

3.1. Platform Functionality and Development:

We use your information to provide, personalize, and improve our Platform and services. This includes ensuring network connectivity, measuring usage levels, diagnosing server problems, and enhancing the overall user experience. We may also analyze data to test, modify, improve, or develop new products, services, and features.

3.2. Customer Support and Reporting:

We use your information to provide customer support, troubleshoot issues, and verify eligibility for promotional offers. We may also analyze data to generate reports, improve the performance of the Platform, and maintain its functionality.

3.3. Business Operations:

We use your information for accounting, auditing, billing, and collection activities. Additionally, we employ your Personal Information for crime or fraud prevention, protecting our legal rights, and fulfilling contractual obligations. We may contact you for advertising, marketing, and selling our services in accordance with your communication preferences.

3.4. Communication:

We use your contact information to send messages, provide alerts, respond to customer service requests, and deliver marketing or informational materials such as newsletters or white papers. We may also conduct surveys or research studies that require your voluntary participation and sharing of Personal Information.

3.5. Advertising and Marketing:

We may use your Personal Information, including information about your interactions with our advertisements, to provide personalized content and study the effectiveness of our advertising and marketing campaigns. Your device's location may be used to deliver personalized services and content, subject to your preferences.

3.6. Statistical Analysis:

We may compile statistics and traffic reports based on user interactions with the Platform. This data helps us understand user needs, identify trends, and improve the overall user experience.

Legal Basis for Processing Personal Information (Applicable only to EEA and UK visitors):If you are in the European Economic Area (EEA) or the United Kingdom (UK), the legal basis for processing your Personal Information depends on the specific context and information concerned. We may process Personal Information based on your consent, the performance of a contract, compliance with legal obligations, our legitimate interests (e.g., administrative purposes, direct marketing, product development, fraud prevention), or other lawful grounds.

Retention of Your Personal Information: We retain your Personal Information only as long as necessary to fulfill the purposes for which it was collected. This includes compliance with legal, regulatory, tax, accounting, reporting requirements, recordkeeping, and resolving any disputes. If you request deletion of your Personal Information, we will securely erase or anonymize it in accordance with applicable laws. Please refer to the "Your Legal Rights" section for further information on your data rights.

  1. How We Protect Your Information

We implement reasonable administrative, technical, and organizational security measures to protect your Personal Information against loss, unauthorized access, alteration, disclosure, or destruction. We require our suppliers and vendors to apply similar protections when accessing or using your Personal Information. However, no data transmission or system can be guaranteed to be 100% secure. If you believe your interaction with us is no longer secure, please contact us immediately using the information provided in the "How to Contact Us" section below.

  1. Disclosure of Your Information

We may disclose your Personal Information in the following circumstances:

5.1. Affiliates and Subsidiaries:

We may share your Personal Information with our affiliates and subsidiaries for purposes consistent with this Policy.

5.2. Suppliers and Business Partners:

We work with authorized suppliers and business partners who may require access to your Personal Information to provide contracted services. We ensure they use your information only for authorized purposes and maintain appropriate confidentiality and security measures.

5.3. Advertising and Marketing:

We may share your information with third-party partners to deliver advertising and marketing content, provide content services, and study campaign effectiveness. We do not share your Personal Information with non-affiliated third parties for their own advertising or marketing use without your permission.

5.4. Legal Compliance and Protection:

We may disclose your Personal Information when required by law, legal process, or to respond to law enforcement requests. We may also disclose information to protect our customers, maintain Platform security, safeguard lives, or enforce our legal rights.

5.5. Business Transactions:

In the event of a corporate transaction, such as a merger, sale, or assignment of our business, assets, or stock, your Personal Information may be disclosed as part of the transaction.

5.6. With Your Consent:

We may disclose your Personal Information to third parties when you provide consent to such disclosure. You have the option to decline our advertising and marketing activities as described in the "Your Choices & Rights" section.

  1. Your Choices & Rights

We respect your rights regarding the use and sharing of your Personal Information. You have the following options and rights:

6.1. Access, Correction, and Deletion:

You can request access to, correction, or deletion of your Personal Information by contacting us using the information provided in the "How to Contact Us" section. Please note that certain information may be retained for recordkeeping purposes or to complete transactions initiated prior to your request. We may also retain your information as required by applicable law.

6.2. Data Privacy Rights (EEA and UK Residents):

If you are in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR). These rights include the ability to object to processing, request restriction of processing, and data portability. You can exercise these rights by contacting us using the information in the "How to Contact Us" section.

6.3. Withdrawal of Consent:

If we collected your Personal Information based on your consent, you can withdraw your consent at any time. This will not affect the lawfulness of processing prior to the withdrawal.

6.4. Marketing Choices:

You can manage your contact details and communication preferences by contacting us or using the mechanisms provided on the Platform. Even if you opt out of marketing communications, you may still receive important transactional messages related to your use of the Platform.

  1. Information from Children

We do not knowingly collect, use, or disclose Personal Information from children under the age of 16. If we learn that we have collected Personal Information from a child, we will take steps to delete it as soon as possible. If you are under 16, please refrain from providing any Personal Information to us without parental consent. If you become aware that we have collected Personal Information from a child, please contact us using the information provided in the "How to Contact Us" section.

  1. Links to Other Websites and Services

Our Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those websites or services. We are not responsible for their privacy practices, policies, or content. We encourage you to review the privacy policies of third-party websites and services before providing any personal information.

  1. Do Not Track

Our Platform does not respond to "Do Not Track" signals from browsers at this time.

  1. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA). Please refer to our separate California Privacy Notice for more information about your rights and how we process your Personal Information in compliance with the CCPA.

  1. International Data Transfers

As a global company, we may transfer your Personal Information to countries outside of your country of residence, including the United States. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

  1. How to Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us:

Email: support@oneumbrella.io 

Address: One Umbrella, 6401 Rialto Blvd, Austin, TX 78735

Please provide your full name, contact information, and a clear description of your request or concern. We will respond to your inquiries as soon as reasonably possible.

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